Frequently Asked Questions

Billing & Insurance

IntelliRad Imaging accepts most insurance plans and will bill most insurance companies directly. We are not in-network with all insurance plans, though. For a list of in-network insurance plans, please click here. If you are having your exam at one of our partner hospitals, you need to call that facility directly to see if your insurance is accepted. If the IntelliRad Imaging partner hospital accepts your insurance for the exam, then IntelliRad Imaging will automatically accept your insurance for the interpretation portion of the bill. If you are visiting one of our clinics, please ask our patient care coordinator if we accept your insurance when you call to make an appointment.

If you have an imaging test at a hospital, it is normal to receive two bills. One bill is from the hospital for the technical component of your exam (equipment and services of the technologist who administers the exam). The other bill is from IntelliRad Imaging for the professional component of your exam (the radiologist who evaluates and interprets the images from your exam).

Yes, you can. To pay online, you will need a copy of the statement that was mailed to you for the access code on the bottom. Please visit to pay online. If you do not have your access code or would like to pay over the phone, please call 800-475-3698.

IntelliRad Imaging offers a discount to uninsured patients. We can also work with you to set up a payment plan for your imaging study. Please call 800-475-3698 to request a discount and/or set up a payment plan.

Many insurance companies do require pre-authorization for imaging studies and procedures. Please contact your insurance company directly to find out if your plan requires pre-authorization for the imaging exam you are having.


When you visit one of our partner hospitals for a procedure or for an imaging study, please be sure to bring your picture ID (Passport or Driver’s License) along with your insurance card(s). 

When having a procedure or imaging study done at the hospital, it is best to visit the hospital at least one day before your scheduled procedure to pre-register. Alternatively, you may also pre-register online using HCA Florida’s MyHealthONE portal

If you are visiting our clinic, you may download our clinic intake form here and bring it with you. 

When having an interventional radiology procedure or a neurointerventional surgery done at the hospital, the hospital and our physician will need to see recent lab work. You will need to visit the partner hospital a few days before your scheduled procedure or surgery to have lab work done. Alternatively, your referring physician can send you to an outside lab (such as Labcorp or Quest) and have the results sent to the hospital prior to your procedure date. If lab work is not done ahead of time, you will need to arrive two hours early on the day of your procedure to have labs done.

Some procedures and imaging studies may require a driver to be available to take you home. When you make your appointment, the scheduler will let you know if a driver is needed.

Appointment Day

The technologist will meet with you before any imaging exam and go over any questions you may have on the day of your visit. If you have general questions prior to your exam date that are not answered on this website, please contact the partner hospital where your exam is scheduled.

If possible, please wear loose-fitting, metal-free (no buttons, zippers or underwires) clothing to your appointment. If you are having an MRI, you will be provided with a gown or scrubs to wear during your appointment and a secure place to leave your personal items.

If you did not pre-register with the partner hospital, you will need to arrive early to pre-register. If you are having a surgical procedure and did not have lab results sent to the hospital ahead of time, you will need to arrive two hours early on the same day as your procedure to have labs drawn. 

Arriving early also gives you time to meet with the technologist to go over your health history and ask any questions you may have prior to your exam. In the case of some CT exams, you may be asked to drink barium contrast prior to your exam which generally takes 90 minutes. Some exams require more preparation and/or paperwork than others. Please see the section on exam descriptions for more detailed information about preparing for a specific exam.

Reports and Images

If you are being imaged for a health condition for which previous imaging exams were needed, it is important that the radiologist have access to these previous exams. They use them to compare with the current exam, to identify any changes that may have occurred since your last examination. This saves time and can help eliminate the need for further testing.

Our partner hospital where your imaging exam or procedure is performed will automatically send a copy of your report to your referring physician. If you need a copy for your own records as well, please contact the partner hospital’s medical records department. CDs of images can be requested through the hospital’s medical records department. 

If you were seen in our clinic, you may request a copy of our progress notes through our Patient Portal.

For most imaging examinations, results are available to you and your doctor within 48 hours of your exam. Your doctor may also request a STAT exam if the results are needed sooner. We are usually able to accommodate these requests.


A radiologist is a medical doctor who undergoes additional years of training to specialize in diagnosing and treating disease using medical imaging.

After four years of college and four years of medical school, a radiologist must complete a one- to two-year medical internship followed by a four-year residency. IntelliRad radiologists have undergone an additional one- to two-years of fellowship training, making them among the most highly educated doctors practicing medicine today.

Board certification is an extra step that doctors may choose to take to demonstrate that they are aware of the latest advancements within their specialties. This ensures the highest level of care to patients. All of the radiologists at IntelliRad Imaging are board-certified.

Subspecialty training is years of additional fellowship training undertaken by a radiologist to become highly proficient in one or more fields within radiology. This can include a type of imaging (e.g. women’s imaging), specific equipment (e.g. MRI or ultrasound) or disease treatment (e.g. interventional radiology).

The technologist is the professional who performs the imaging exam. They will help position you within the equipment, issue instructions before and during the exam and more. They are nationally certified and must earn continuing education credits to remain certified. However, they do not interpret the images that are obtained during the exam.

Your radiologist is available to both you and your referring physician. They can answer any questions you may have and will work with your doctor to help choose the best exam and any follow-up testing if needed.

Skip to content